Payment Policy

Payment Policy of Green Bud Fashion Bag Cross-Border E-Commerce Platform

Chapter 1 General Provisions

1.1 Purpose of the Policy

This policy is formulated to standardize the payment process for cross-border e-commerce orders on the platform, ensure the security of fund transactions between buyers and sellers, clarify the rights and obligations related to payments, and enhance the payment experience of cross-border shopping.

1.2 Scope of Application

This policy applies to all individual consumers and corporate customers who conduct cross-border transactions through the Green Bud Fashion Bag Cross-Border E-Commerce Platform (hereinafter referred to as the "Platform"). It covers all payment scenarios supported by the Platform and all destination countries/regions, and has the same effect as other rules of the Platform, such as the Logistics and Transportation Policy.

1.3 Legal and Compliance Basis

This policy is formulated in accordance with the E-Commerce Law of the People's Republic of China and the Regulations on the Supervision and Administration of Non-Bank Payment Institutions, complies with the international Payment Card Industry Data Security Standard (PCI DSS) and cross-border payment-related laws and regulations of destination countries/regions, and also meets the service standards and security requirements of various payment channels.

Chapter 2 Supported Payment Methods

The Platform provides global users with diversified, secure and convenient cross-border payment channels. Currently, the following three mainstream payment methods are supported, and all payment processes ensure information security through encryption technology:

2.1 Bank Card Payment

  • Supported Types: Covers credit cards and debit cards issued by major global card issuers, such as Visa, Mastercard, and UnionPay (specific types are subject to display on the payment page).
  • Usage Instructions: Buyers shall accurately fill in bank card information, including card number, cardholder name, validity period, and security code (CVV/CVC). For some card types, buyers must complete secondary verification by the card-issuing bank (e.g., SMS verification code, dynamic token verification) to complete the payment.
  • Applicable Scenarios: All product orders on the Platform, with no payment amount limit (subject to the limit set by the card-issuing bank).

2.2 Google Pay

  • Support Conditions: Buyers must have registered a Google Pay account and bound a valid payment method to it. In addition, the device used must have Google Pay enabled and be located in a region where Google Pay is supported.
  • Usage Instructions: After selecting "Google Pay" on the payment page, buyers can quickly complete the payment through device verification (fingerprint, facial recognition, or password) without re-entering bank card information.
  • Applicable Scenarios: Orders in countries/regions where Google Pay is supported. The payment limit is subject to the dual restrictions of Google Pay and the bound card.

2.3 Apple Pay

  • Support Conditions: Limited to users of iOS devices (e.g., iPhone, iPad). Buyers must add a valid bank card or payment card to the "Wallet" app of the device in advance and complete the device security verification setup.
  • Usage Instructions: When making a payment, select "Apple Pay" and complete the transaction through Face ID, Touch ID, or device password verification. No redirection to a third-party page is required throughout the process.
  • Applicable Scenarios: Orders in countries/regions where Apple Pay is supported. The single payment amount is subject to the regulations of Apple Pay and the card-issuing bank.

Chapter 3 Payment Process and Rules

3.1 Composition and Confirmation of Order Amount

  • The order payment amount consists of the product amount and cross-border logistics freight. Detailed breakdown of all fees will be clearly displayed on the order checkout page. Buyers can submit the payment after confirming the information is correct.
  • The Platform calculates the cross-border payment amount using the "real-time exchange rate". The exchange rate is based on the listed rate provided by the payment channel at the moment of payment, and the Platform does not charge additional exchange rate conversion fees.

3.2 Payment Time Limit and Confirmation

  • After submitting a payment application, buyers must complete the payment operation within 30 minutes. Orders that are not paid within the time limit will be automatically canceled, and the inventory will be released back to the Platform's inventory pool.
  • After the payment is completed, the system will synchronize the payment status within 1-5 minutes. If the status shows "Payment in Progress" for more than 10 minutes, buyers can check the progress through the Platform's "Message Box" or by contacting customer service to avoid duplicate payments.
  • For all orders with completed payments, the Platform will generate a payment voucher immediately. Buyers can view and download it in "My Orders - Order Details".

3.3 Instructions on Payment Restrictions

  • For the same buyer account, same payment account, or same delivery address, the number of payment orders per day shall not be excessive.
  • If a "limit prompt" appears during payment, buyers must contact the card-issuing bank or the payment channel service provider to adjust the limit. The Platform has no authority to modify the payment limits of third parties.

Chapter 4 Handling of Abnormal Payments

4.1 Payment Failure

  • Common Causes: Insufficient balance in the bank card, refusal of cross-border transactions by the card-issuing bank, incorrect filling of payment information, abnormal device network, system maintenance of the payment channel, etc.
  • Handling Method: Buyers can first check the payment information and account status, then try again with another payment method or later. If the payment fails multiple times, buyers can contact store customer service (Email: chenzf8288@gmail.com) or the payment channel service provider to troubleshoot the problem.

4.2 Duplicate Payment

If the same order is deducted repeatedly due to system delay, the Platform will automatically refund the excess amount through the original payment channel within 24 hours. The refund arrival time is subject to the processing cycle of the payment channel and the card-issuing bank (usually 3-7 working days).After discovering a duplicate payment, buyers can provide the order number and payment voucher to contact customer service for accelerated processing. Customer service will verify the situation and feedback the progress within 1 working day.

4.3 Payment Security Issues

If a buyer suspects that their payment account has been stolen or there is an abnormal transaction, they must immediately contact the card-issuing bank to freeze the account and submit a "Payment Security Appeal" through the Platform's customer service. The Platform will cooperate in providing order payment records and relevant supporting materials.The Platform will never request buyers to provide sensitive information such as bank card passwords or payment account login passwords for any reason. Please be alert to fraud.

Chapter 5 Refund Rules

5.1 Conditions for Refund Application

Buyers may apply for a refund under the following circumstances:
  1. The order is paid but not shipped, and the refund application is submitted within 24 hours after payment completion;
  2. The product has quality problems, is incorrectly shipped, or is missing items (in compliance with the Platform's return policy), and the application is verified and approved by the Platform;
  3. The order is lost due to logistics abnormalities, and it is confirmed that re-delivery is not possible;
  4. The order payment is incorrect due to a Platform system failure.

5.2 Refund Process and Time Limit

Buyers can upload relevant supporting materials (e.g., photos of product problems, proof of logistics abnormalities, etc.) through the Platform's Message Box, Account Message Box, or Email. We will complete the review within 3 working days.After the review is approved, the refund will be returned to the original payment channel via the original route. The specific arrival time is as follows:
  • Bank card payment: 3-10 working days (subject to the cross-border refund processing cycle of the card-issuing bank);
  • Google Pay/Apple Pay: 1-5 working days (usually arrives immediately or the next day in the payment account).

    The refund amount is based on the actual amount paid by the buyer, excluding the difference caused by exchange rate fluctuations.

    After we agree to the refund, the refund will be returned via the original route within 1-10 working days. The specific arrival time is subject to the bank used by the customer.

5.3 Handling of Refund Failure

If a refund fails due to reasons such as "account cancellation" or "change of payment channel", the Platform's customer service will notify the buyer through the contact information reserved in the order. The buyer must provide valid receiving account information within 7 days. If the information is not provided within the time limit, the refund will be temporarily held by the Platform and reprocessed after the buyer supplements the information.

Chapter 6 Supplementary Provisions

6.1 Confidentiality of Payment Information

The Platform stores buyers' payment information (including bank card information, payment account information, etc.) in an encrypted manner. This information is only used for order payment and refund processing and will not be disclosed to any third party without the buyer's permission, in compliance with international data security and privacy protection laws and regulations.

6.2 Policy Update and Effectiveness

This policy will be revised in a timely manner in accordance with adjustments to cross-border payment laws and regulations and changes to payment channel services. The updated policy will be announced through the Platform's notice and will take effect automatically 3 days after the announcement. Continued use of the Platform's payment services will be deemed as recognition of the new policy.

6.3 Dispute Resolution

Disputes related to payments shall first be resolved through negotiation between the buyer, the seller, and the Platform. If negotiation fails, the dispute may be submitted to the Platform for arbitration or handled in accordance with the relevant laws of the order's destination country/region.

6.4 Contact Information

For inquiries related to payments, please contact customer service through the following channels:
  • Within the Platform: Account Message Box
  • Email: chenzf8288@gmail.com
  • Working Hours: 8:00-17:00 and 19:00-5:00 (next day) China Time, Monday to Sunday

6.5 Right of Interpretation

The final right of interpretation of this policy belongs to the Operation Department of Green Bud Fashion Bag Cross-Border E-Commerce Platform.
Green Bud Fashion Bag Cross-Border E-Commerce Platform